Contact & Support

Need a hand with GutAI, or spotted something wrong in our FODMAP data? Email support@gutai.io and a human will reply, normally within 24–48 hours on working days.

What to include

The more of this you can give us, the faster we can help:

• App issues: your device and iOS version, what you were doing, and a screenshot if you have one.
• Account or billing: the email address on the account. Subscriptions are billed by Apple, so cancellations and refunds are handled in your App Store settings.
• FODMAP data corrections: the food, the portion in question, and the Monash figure you are comparing it against. We update pages when the underlying guidance changes.
• Press, partnerships and dietitian enquiries: a line about what you have in mind is enough to start.

Before you write

A lot of questions are already answered on the site:

• Wondering about a specific food? Look it up in the IBS food checker or browse the full FODMAP food database.
• Not sure how the protocol works? Start with the elimination diet guide, then the reintroduction guide.
• Trying to match a symptom to a food? See the IBS symptom guides.
• Questions about the paid course are answered on the program page.

A note on medical questions

We cannot give medical advice, diagnose a condition or tell you whether a symptom is serious. GutAI is an educational and tracking tool. If you have severe or new symptoms — blood in your stool, unexplained weight loss, persistent pain, or symptoms that started after the age of 50 — please see a doctor rather than emailing us.